Support

If you still couldn’t find what you are looking for, get in touch with us, we’d be happy to help.

Contact FAE

Experiencing some issues? Fill in the form below to let us know. Our FAE team provides in-depth technical support.

Warranty

We are responsible for all of our products sold.

How to return

When there's any defects with our products, please follow the instructions below.

Enquiry Form

Please enable JavaScript in your browser to complete this form.
Name

Warranty & Return

Warranty Policy

Qnex guarantees its products will be free from physical defects in material and workmanship under proper use and service. Qnex provides two-year warranty, starting from the shipping date. The warranty covers repairs and replacements due to factory defects, and Qnex will solely determine if it repairs the damaged products or simply replaces them for the customers.

What’s Not Covered

  • Products outside of the warranty period.

  • The damage was subject to abuse, improper use not conforming to product manual instructions.

  • Products that have been modified, mishandled or repaired by any unauthorized service center or personnel.

  • Products’ serial number label is missing or unrecognizable.

  • The damage was subject to environment conditions more severe than those specified in the manual and specification.

  • The damage was subject to Force Majeure, such as acts of God, flood, lightning, earthquake, war, vandalism, theft, brownouts or sags (damage due to low voltage disturbances).

What if my products are out-of-warranty?

  • Products outside the warranty period can be still repaired by Qnex at a costs.

  • Warranty extension services are provided by Qnex or thru our worldwide dealers and distributors at an additional cost. Please contact your local distributor or sales representatives.

How to Process RMA Return

  • STEP 1: Contact Us

    Please contact us or obtain an RMA (Return Merchandise Authorization) number, an invoice with the corresponding serial number and the model number.

  • STEP 2: Prepare Shipment

    Please provide us your shipping invoice and await our confirmation before returning the defective units. The invoice should state the RMA number and specify with the statement of “RETURNED GOODS WITH NO COMMERCIAL VALUE”.

  • STEP 3: Ship Package

    Our customer is responsible for returning the defective goods to Qnex’s facility and prepays for the transportation cost. Please properly pack the items before shipping out to prevent any unexpected damage. 

  • STEP 4: Repaired and Ship back

    Our Qnex repair team will soon work on the devices as soon as they arrive and deliver them back to you within a month except for some special conditions such as shortage of materials. Qnex is responsible for the expense of the repair and returning shipping cost for the warrantied products.